customer service

Where are your products made and how is Loop socially responsible?


Our products are made in the U.S.A. We work with local manufacturers. All of our materials, from our yarn to our sustainably harvested wood buttons, to our packaging and labels, are responsibly and domestically manufactured. By making the decision to manufacture domestically, we are helping to strengthen our economy.


What is Loop doing to be environmentally sustainable?


We knit with recycled cotton, which eliminates harsh chemical dyeing processes, saves water, reduces land use for crops and in turn the need for fertilizers and pesticides. This process naturally results in a reduction of incinerator and landfill use, by reprocessing pre-consumer textile waste.


The buttons we use are made of sustainable wood harvested from trees in Maine. The company adheres to the strict guidelines set by the Sustainable Forestry Initiative, which protects water quality and wildlife habitats.


Our packaging and labels are printed on recycled paper using soy and vegetable based inks.




By placing an order on this website ( you are making an offer to purchase product at the price stated on the site. Your offer to purchase is accepted when your credit card is charged and an email confirmation will be sent to your nominated email account confirming this. Loop Collection reserves the right to cancel your order prior to payment being processed.




When you order online you agree to pay the stated price for that product (and applicable shipping charges). All prices are listed in United States Dollars (USD) and include state taxes where applicable. Loop Collection accepts all major credit cards.



In stock items are usually shipped within 5-7 business days. Loop Collection is happy to offer free USPS Parcel Post Shipping on all orders within the Continental USA. Expedited shipping is also available; additional charges will apply. Once an order has been shipped to the given address on the customer’s order, Loop Collection is no longer responsible for goods shipped. Please note, we do not ship to P.O. boxes.


International Shipping Options


Delivery is to the delivery address you nominate when placing your order. International shipments may be subject to import duties and taxes once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control nor can we predict these charges. Please contact your local customs office for further information. All international purchases are final.




You may exchange a product that you have purchased if the product is defective, the wrong item is shipped, or if an alternate size is needed. Loop Collection must be notified of the exchange within 14 days of purchase. The merchandise must be returned unworn, unwashed with all tags still attached, in it's original condition. You must contact Loop Collection prior to the return of such items to receive exchange approval and register your exchange. Loop Collection can be contacted at
 Your original order number should be referenced with any exchange. Credit card details must be supplied at the time of exchange to cover any discrepancy in the value of the exchanged items and to pay for the return shipping costs. If you wish to return/exchange items purchased at a boutique, please contact them for their return/exchange policy.


Customer Service


You can email or call us with your questions or feedback. The best way to contact us is to email




To receive our wholesale pricing and product catalog, please email us at: and include the following information:

contact name:
store name:
website URL (if applicable):
FEIN/Reseller Tax ID No. ):

how did you hear about us:


Privacy Statement


Loop Collection is committed to ensuring your privacy and does not share your personal information with any third parties. Loop Collection, LLC does not store credit card details after the transaction has been completed. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.


Intellectual Property


Unless otherwise noted, all materials, including (without limitation) images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Loop Collection, LLC. Loop Collection’s trademarks and trade dress may not be used in connection with any product or service that is not Loop Collection’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Loop Collection. The Site as a whole is protected by copyright and trade dress. All worldwide rights, title and interests are reserved. Loop Collection and all other Loop Collection marks, graphics, logos, page headers, button icons, scripts and service names appearing at this Site are trademarks or trade dress of Loop Collection. The Contents of our site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.